Question 1

What is Nutrilow?

Accepted Answer

Nutrilow is a nutrition app that connects you with qualified nutritionists and offers tools to track your diet simply and effectively. Our mission is to make nutrition accessible and personalized for everyone.

Question 2

How does the app work?

Accepted Answer

You create your account, set your health goals, and can start logging your meals. With the Premium plan, you connect with a nutritionist who creates a personalized meal plan and monitors your progress in real time.

Question 3

Is Nutrilow available for iOS and Android?

Accepted Answer

Yes! Nutrilow is available on both the App Store (iOS) and Google Play Store (Android). You can download it for free and start using it today.

Question 4

What's the difference between Freemium and Premium plans?

Accepted Answer

The Freemium plan offers meal logging, calorie counter, and basic recipes. The Premium plan includes all that plus connection with nutritionists, personalized meal plans, advanced nutritional analysis, and priority support.

Question 5

How does the free trial period work?

Accepted Answer

When you subscribe to the Premium plan, you get 7 days of free trial. During this period, you have full access to all features. You can cancel anytime before the trial ends without being charged.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes! You can cancel your Premium subscription anytime through the app settings. After cancellation, you'll continue to have access to Premium features until the end of the paid period.

Question 7

What payment methods are accepted?

Accepted Answer

We accept credit cards (Visa, Mastercard, Elo, American Express), debit cards, and PIX payment. Payment is processed securely through certified platforms.

Question 8

How do I connect with a nutritionist?

Accepted Answer

With the Premium plan, you can browse available nutritionist profiles, see their specializations, and choose the one that best fits your goals. The connection is made directly through the app.

Question 9

Are the nutritionists qualified?

Accepted Answer

Yes! All nutritionists on the platform are registered with the Regional Council of Nutritionists and go through a rigorous verification process. You can see each professional's credentials in the app.

Question 10

Can I switch nutritionists?

Accepted Answer

Yes, you can switch nutritionists anytime. We understand that the connection between patient and professional is important, and we want you to feel comfortable with your care.

Question 11

Is my data secure?

Accepted Answer

Yes! We take your data security very seriously. We use end-to-end encryption, secure servers, and follow all LGPD (General Data Protection Law) guidelines. Your health data is confidential.

Question 12

Who has access to my information?

Accepted Answer

Only you and the nutritionist you choose have access to your health and dietary data. We don't share your personal information with third parties without your explicit consent.

Question 13

Can I export my data?

Accepted Answer

Yes! You can export all your data anytime through the app settings. We offer export in PDF and CSV formats so you have complete control over your information.

Question 14

How does the calorie counter work?

Accepted Answer

Our calorie counter has a database with thousands of foods. You can search for foods, scan barcodes, or add custom recipes. The app automatically calculates calories and macronutrients.

Question 15

Can I use the app offline?

Accepted Answer

Yes! You can log your meals offline and data will sync automatically when you reconnect to the internet. Some features, like chat with nutritionist, require connection.

Question 16

Does the app offer recipes?

Accepted Answer

Yes! We have a library with hundreds of healthy recipes, filtered by goals, dietary restrictions, and preferences. Premium subscribers get access to exclusive recipes created by nutritionists.

Frequently Asked Questions

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Nutritionists

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